Shipping Policy

Processing Times

We ship orders 5 days per week. We do not ship on Saturdays, Sundays, or holidays. We process all orders received prior to 3:30 pm ET on the day of the order as long as it is a weekday. We process orders received after the processing cutoff time or on the weekend or on a holiday on the next business day. Please contact us as sales@qsrstore.com with any questions.

Note: the order processing time is in addition to the time it takes to deliver your order after the carrier picks it up at our warehouse.

We observe the following holidays.

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Black Friday
  • Christmas Eve
  • Christmas Day

Unavoidable Delays

It is our goal to process and deliver your order as quickly as possible but sometimes there are circumstances outside our control. We cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

International Orders

We only ship to US addresses. If you need to place an international order, we can ship to your freight forwarder in the US. Please call or email us to make arrangements.

Wrong Address

If you notice that you have entered the wrong shipping address, please contact us immediately, and if the order has not started processing, we may be able to edit the shipping address. 

If you notice in your shipping confirmation email that you entered an incorrect shipping address, unfortunately, it's too late for us to make a change. You will need to contact UPS to change the delivery address once the shipment is in transit.

Returns Policy

If for any reason you need to return your order, please refer to our returns policy.